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These terms and conditions, in addition to providing information about XO’s products, serve as the foundation for certain agreements
between XO and its customers.
An agreement, in its entirety, consists of the terms and conditions in a Service Order Agreement (“SOA”) or Master Service Order Agreement (“MSOA”), applicable Supplemental Product Terms and Conditions; applicable General Terms and Conditions, XO’s Acceptable Use Policy (“AUP”), if applicable, and any applicable tariffs.
In the event of inconsistencies between terms and conditions contained in components of an agreement (but only to the extent of the inconsistencies), including any incorporated attachments, appendices, exhibits or other documents, the order of precedence, from the most to the least controlling, will be: (a) any applicable filed and effective tariff; (b) applicable Supplemental Product Terms and Conditions, including Service Level Agreements (“SLAs”); (c) applicable General Terms and Conditions and Acceptable Use Policy (“AUP”) provisions; and (d) the terms of the SOA or MSOA, including any cancelled tariff terms and conditions, or any applicable product promotions. This order of precedence notwithstanding, terms and conditions, including pricing, contained in an SOA or MSOA (or in any attachment or exhibit made a part thereof) will be controlling if specific language in other agreement documents so provide.
By signing a SOA or a MSOA, a Customer will be bound by the terms thereof, including all applicable incorporated terms and conditions.
Changes of these website terms and conditions will become effective and binding on customers no earlier
than fifteen (15) calendar days from the date they are posted on this website. The text of any changes will
be shown in boldface font, except that text removal will be shown by the use of “brackets” (“[ . . . ]”). These changes will
remain as shown until after their effective date, when the text will be returned to its normal font style.
General Terms and Conditions
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Supplemental Product Terms and Conditions
These Supplemental Product Terms and Conditions, including Additional Definitions, Miscellaneous Charges, Product Rates and
Charges, and Service Level Agreements ("SLA's), if applicable, supplement the General Terms and Conditions applicable to
the various listed products offered within the operating territory of XO Communications Services, Inc., and its controlled
affiliates.
| Additional Definitions |
Miscellaneous Charges
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The following miscellaneous rates, fees and surcharges are exclusive of, and additional to, applicable Product Rates and Charges.
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Service Level Agreements (SLAs)
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Tariffs